Privacy Policy

Effective date: 20 July 2026

1. Introduction

Precision Builds respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles.

In this policy, “Precision Builds”, “we”, “us” and “our” refer to Precision Build South Ltd, trading as Precision Builds.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or enquire about our services.

2. Information we collect

The personal information we collect may include:

  • Your name

  • Email address

  • Phone number

  • Property or project address

  • Information about your proposed building or renovation project

  • Your approximate budget, preferred timeframe and service requirements

  • Plans, photographs, documents or other files you provide

  • Records of emails, phone calls and other communications

  • Information required to prepare a quotation or manage a project

  • Limited technical information collected by our website platform or hosting provider, such as your IP address, browser, device type and pages requested

We will only collect personal information that is reasonably necessary for our business activities and services.

3. How we collect information

We may collect personal information:

  • Directly from you through website forms, emails, phone calls, meetings or other communications

  • When you request a quotation or discuss a potential project

  • When you engage us to provide building services

  • Automatically through essential website technologies

  • From architects, designers, consultants, subcontractors or other parties involved in your project, where appropriate

  • From publicly available sources where permitted by law

If you provide us with personal information about another person, you should have their permission to do so.

4. Why we collect and use your information

We may use your personal information to:

  • Respond to enquiries

  • Assess potential building or renovation projects

  • Prepare estimates, quotations and contracts

  • Provide and manage building services

  • Communicate about project progress, variations and decisions

  • Coordinate with consultants, suppliers and subcontractors

  • Manage invoicing, payments and business records

  • Maintain the operation, performance and security of our website

  • Meet our legal, regulatory, insurance and health and safety obligations

  • Prevent fraud, misuse or unlawful activity

  • Resolve complaints or disputes

  • Send marketing communications where you have consented or where otherwise permitted by law

You may unsubscribe from marketing emails at any time. We may still send communications that are necessary to respond to an enquiry or manage an active project.

5. Website enquiries

When you submit an enquiry through our website, the information you provide is collected so we can review and respond to your request.

If you do not provide the requested information, we may be unable to respond fully, prepare a quotation or assess your proposed project.

Submitting an enquiry does not create a building contract or require Precision Builds to accept the project.

6. Cookies and website information

Our website does not currently use Google Analytics, Meta Pixel or other third-party advertising or behavioural tracking platforms.

However, our website platform and hosting provider may use essential cookies and collect limited technical information required to operate, secure and maintain the website. This information may include:

  • Your IP address

  • Browser and device type

  • The date and time you accessed the website

  • Pages requested

  • Technical information relating to website errors or security

This information is used to operate the website, maintain security, troubleshoot technical issues and prevent misuse. It is not used by Precision Builds to create advertising profiles or deliver targeted advertising.

You can restrict or disable cookies through your browser settings. However, doing so may affect the operation of certain website features.

7. When we may share information

We may share personal information with:

  • Employees and authorised representatives of Precision Builds

  • Subcontractors, suppliers and consultants involved in a project

  • Architects, designers, engineers and other professional advisers

  • Website hosting, email, file-storage, accounting and technology providers

  • Insurers, accountants, lawyers and other professional advisers

  • Government agencies, councils, regulators or law-enforcement bodies where required or authorised by law

  • A purchaser or adviser in connection with a proposed sale or restructure of our business

We will only share information where reasonably necessary for the relevant purpose or where required or permitted by law.

We do not sell personal information.

8. Overseas service providers

Some of our website, email, file-storage or other technology providers may store or process information outside New Zealand.

Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled in accordance with New Zealand privacy requirements. Some technology providers may process information on our behalf rather than using it for their own purposes.

9. Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include password protection, access controls, secure cloud services, software updates and limiting access to people who require the information for legitimate business purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Manage enquiries and projects

  • Maintain building and business records

  • Meet tax, insurance and legal requirements

  • Resolve potential disputes

  • Protect our legitimate business interests

Information that is no longer required will be securely deleted, destroyed or anonymised where reasonably practicable.

11. Accessing and correcting your information

You have the right to ask for access to personal information we hold about you and to request that it be corrected if it is inaccurate or incomplete.

To make a request, contact Precision Builds using the contact details provided on this website. We may need to verify your identity before providing or changing personal information.

12. Privacy breaches

If a privacy breach occurs, we will assess it and take appropriate steps to reduce any potential harm.

Where a breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

13. Privacy concerns and complaints

If you have a question or concern about how we have handled your personal information, please contact Precision Builds so we can investigate and respond.

You may also make a complaint to the New Zealand Office of the Privacy Commissioner at privacy.org.nz.

14. Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to our website, business practices or legal obligations.

The current version will be published on this website with its effective date.

15. Contact us

For privacy enquiries or requests to access or correct your personal information, please contact Precision Builds using the contact details provided on this website.